Refund policy

1. General Information

This Refund Policy applies to all purchases made through the Glamour Home online store.

2. Return Period

Customers have the right to return eligible products within 14 days of receiving the order.

3. Return Conditions

Returned items must:

  • Be unused
  • Be undamaged
  • Be in original packaging
  • Include all accessories and components

⚠️ Furniture must not be assembled or used if it is to be returned.

4. Returns of Large Furniture

Large furniture items may be returned only if:

  • The item has not been used
  • The item has not been assembled
  • The item remains in its original condition

Additional transportation or logistics costs may apply for large furniture returns.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Products damaged due to customer misuse or negligence

6. Return Process

To request a return:

  1. Contact us at glamourhome@gmail.com
  2. Provide your order number
  3. Wait for return instructions and confirmation

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

8. Refunds

Refunds are processed within 14 days after the returned item is received and inspected.

Refunds will be issued using the original payment method.

9. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • An incorrect product

Please contact us within 48 hours of delivery and include photos of the issue.

📧 glamourhome@gmail.com
📞 +37069901446

10. Contact

MB Glamour Home
Lithuania

📧 glamourhome@gmail.com
📞 +37069901446